Garratt-Callahan Company, a California corporation (the "Company") takes your privacy seriously. We will not sell, lease, or exchange your personal data to, or otherwise share your personal data with, third parties in ways other than described in this Privacy Policy. By using the Company’s Water Management System, including services available at www.watermanagementsystem.net (the "Website"), you are using a service provided by the Company (collectively, the “Service”) and you agree to be bound by the Company's End User License Agreement ("EULA") and this Privacy Policy. Unless otherwise defined herein, capitalized terms used in this Privacy Policy and not otherwise defined are defined in the EULA. This Privacy Policy only addresses activities from our servers.
Our Company Service requires a login in order to provide you with a personalized account. During our account registration process, we will collect an email address, your first and last name, and a password from you. You must provide all of this information in order to obtain an account, along with information about the number of users, and whether you wish to pay on a monthly or yearly basis. After completing our registration form, you will receive a welcome email describing your new Company account, and how to access that account.
We use third party service providers to assist us in managing and administering communications and emails sent to us through the Website and through Company managed sites. Any personal information disclosed through such communications will be governed by such third party vendors’ privacy policy.
Our Company will collect the following personally identifiable information from you: credit card number, credit card expiration date, and zip code, and keep this information on file in our secure server in order to process your recurring invoices. You may, at your option, also provide your company name, full billing address and phone number. This information is used to verify credit card authenticity, and process payments as per the EULA. Upon discontinuation of our Company's service, your credit card information will be destroyed on our billing system. If we are unable to process your subscription for a given month, this information, along with your account information, may be used to contact you.
Our Company uses third party payment processors to assist it in processing your personally identifiable payment information securely. Such third party processors’ use of your personal information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this privacy policy. Payments are currently processed and managed using Braintree, a division of PayPal.
When accessing web pages on the Website, our Company may log your IP address, access URL, time of access, geographic location, browser type, and referral URL in order to provide us with internal information regarding site traffic statistics. This information may also be used to identify users who are using the service for spam or other activity that is deemed in conflict with our EULA. Otherwise, this information is used in the aggregate, and is never linked back to any personally identifiable information.
Our Company uses information collected through its Service to send out notifications regarding service related issues (such as maintenance periods, billing problems, account expirations, and other items that may impact service). We also may use and disclose your information to our third party service providers in order to send you messages regarding new services or other products from our Company.
Garratt-Callahan Company is the sole owner of information collected on www.watermanagementsystem.net, excluding customer data, which will be governed as provided in the EULA. Your information is not shared, leased or given to any third parties in ways other than disclosed in this Privacy Policy.
We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including our Company, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
If you have any questions about security on the Website, you can send us a customer care request.
All information that our Company stores related to your account, including any subscription billing information, is accessible through your Website interface. You may use this interface to correct, update or delete your information at any time, and we encourage you to keep this information up to date so that your customer service requests and billing processes operate efficiently. We will respond to your request to access within 2-3 business days.
To remove your personally identifiable information from our system, submit your account for deactivation. Your personal information will be removed in accordance with EULA, though your actual login name will remain reserved on our system until re-collection.
We will retain your information for as long as your account is active or as needed to provide you services as further detailed in the EULA. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will send you service-related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not optout of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
With your permission, we may also send you messages from time to time about new features or services that we will offer to our users. You may opt-out of these communications at any time by clicking on the link at the bottom of our communications to you, or by changing your preferences in your account.
Upon issuing a customer support request to our Company, we may use your information and email address to contact you regarding your inquiry.
We may share aggregated demographic information about our user base to improve our service with third parties, who may assist us to analyze our user base. This information does not identify individual users. This information contains statistics related to traffic and the geographic location of our customers. Other than as described herein, we do not link aggregate user data with personally identifiable information.
Our Company employs third-party service providers to perform functions on our behalf. Examples include credit card processing, email service providers, analyzing data, providing customer service. These service providers have access to personal information needed to perform such functions on our behalf and authorized to use your personal information only as necessary to provide these services to us.
In the event of a business transfer or sale by our Company, customer information generally is one of the transferred business assets but remains subject to the commitments made in any of our Company Privacy Policy (unless, of course, you consent otherwise).
We may release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply the term of service under the Company's EULA; or protect the rights, property, or safety of our Company, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer websites, to track users' movements around websites and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Like most websites, we use small bits of data called cookies stored on users' computers to simulate a continuous connection. Cookies let us 'remember' information about your preferences and passwords and allow you to move within our Service without reintroducing yourself. Members who disable cookies will not be able to use the Service, as they are required to maintain your login to our service within a browser session. Disabling cookies does not prevent you from accessing websites published under our system, though some features of those sites may be degraded.
These cookies can be tied back to personally identifiable information only in the event that you are logged in to our Service. If you are logged in to our Service, the cookies on your computer will uniquely identify your account within our system.
Canadian citizens, except under circumstances defined by law, are entitled to access their own personal information collected by our Company by writing to: Garratt-Callahan Company, 50 Ingold Road, Burlingame, CA 94010. Company may ask you to pay an administrative fee for accessing or copying your personal information but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the personal information about you that we have collected is incomplete or inaccurate, we will correct the information upon verification of the omission or error and of the identity of the person requesting the change. If you wish additional information about our personal information management, to access, correct or have us investigate any matters in relation to your personal information, please contact us.
California Civil Code Section 1798.83 permits users who are California residents and who have provided with "personal information" (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident with questions regarding this, or how our Company reviews and processes any request from you to amend your personal information, please contact us at help@www.watermanagementsystem.net. Notice for Visitors to the Website Outside of the United States You should be aware that the United States and other countries have not harmonized their privacy regulations. Because our Company and its servers are located in the United States, our Company has written its Privacy Policy to satisfy United States regulations. By using our Company's service, you agree to the level of privacy protection set out in our Privacy Policy.
How We Respond to “Do Not Track” Signals. Some web browsers have “Do Not Track” or similar features that allow you to tell each website you visit that you do not want your activities on that website tracked. At present, the Services do not respond to “Do Not Track” signals and consequently, the Service will continue to collect information about you even if your browser’s “Do Not Track” feature is activated.
In the event Garratt-Callahan Company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us, our subsidiaries, affiliates, employees or agents.
If we decide to change our privacy policy, we will post those changes to this Privacy Policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will not materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice within the Website prior to the change becoming effective.
Our Company is not directed to children under 13 years of age and we do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our files.
If you have any questions or suggestions regarding our privacy policy, please contact us at: "mailto:customerservice@watermanagementsystem.net?subject=WMS Query">customerservice@watermanagementsystem.net.
